Last Updated: July 28, 2026

This policy explains the payment and refund terms applicable to digital materials and subscriptions available through Freedom9.

Please carefully review the description, content, requirements, and this policy before completing any purchase.

By completing a payment, the client acknowledges that they have read and agreed to the information and terms presented.

1. No-Refund Policy

Due to the digital nature of the materials and subscriptions and the fact that access is provided after payment is completed, all purchases are final.

Subscriptions and purchases may not be exchanged, cancelled, or refunded after the purchase has been completed.

Clients are not entitled to request a refund for reasons including, but not limited to:

• Purchasing or subscribing by mistake

• Failing to read the product or material description before payment

• Being unaware of instructions or requirements stated on the product page

• The material not meeting personal expectations that were not included in its description

• Failing to use or complete the material

• Changing one’s mind or personal circumstances after purchase

• Selecting a product or subscription that is not suitable for the client’s needs

• Not having the devices, software, or internet connection required to use the material

The client is responsible for reviewing the name, description, content, price, and requirements of the material before completing payment.

This policy applies to the fullest extent permitted by applicable law and does not limit any mandatory consumer rights that cannot legally be waived.

2. Limited Exceptions

Clients may contact Freedom9 to request a review of a transaction in the following circumstances:

• The order amount was charged more than once due to a technical error

• The client paid more than the required amount

• The purchased material does not appear in the client’s account after successful payment and the applicable processing period has expired

• The client received a different material from the one purchased

• The client believes that a payment was made without their authorization

Requesting a review does not automatically mean that a refund will be approved.

Each case will be reviewed based on payment records and access records.

If a duplicate charge or overpayment is confirmed, only the excess amount will be refunded to the original payment method whenever possible.

3. Full Payment Requirement

The client must pay the full price of the product, material, or subscription shown on the purchase page.

If the amount transferred is less than the required amount, the client must pay the remaining balance.

The material will not be delivered and the subscription will not be activated until full payment has been received.

A partial payment does not constitute a final reservation and does not provide the client with access to the material before the remaining balance is paid.

The client is responsible for bank fees, transfer fees, currency conversion charges, and any other fees imposed by the payment provider unless otherwise stated on the purchase page.

4. Electronic Payments

Electronic payment methods may include:

• Visa

• Mastercard

• PayPal

• BaridiMob

• Any other electronic payment method made available on the website

After a successful electronic payment, the purchased material will normally appear in the client’s account under the My Subscriptions section within a few minutes.

The client must make sure they are logged in using the same account and email address used during the purchase.

If payment has been successfully completed but the material does not appear, the client should not repeat the payment.

Instead, the client should contact the Freedom9 team and provide the transaction number and proof of payment.

5. Bank and Postal Transfers

When payment is made by bank or postal transfer, access to the purchased material is not activated automatically after the transfer is sent.

The material will appear in the client’s account after:

• The full payment amount has been received

• The transfer information has been verified

• The transfer has been matched with the relevant purchase order

• The Freedom9 team has completed the order processing

Processing may take up to 72 business hours, depending on factors including:

• The bank

• The country

• The intermediary or payment agent

• The accuracy of the information provided by the client

Business hours do not include public holidays or periods during which banks or relevant financial institutions are closed.

The processing period begins after Freedom9 receives all required transfer information and clear, accurate proof of payment.

6. Accuracy of Payment Information

The client is responsible for providing accurate and complete payment information, including:

• The name used for the transfer

• The amount transferred

• The transfer date

• The order number

• The email address associated with the account

• A clear copy or image of the payment receipt or proof of payment

Missing or incorrect information may delay order processing.

Freedom9 is not responsible for delays resulting from inaccurate or incomplete information provided by the client.

7. Delayed Access to Purchased Materials

A delay caused by a bank, payment provider, or transfer review process does not constitute grounds for a refund while verification and processing are still underway.

If the purchased material does not appear after the stated processing period has expired, the client should contact Freedom9 so the transaction can be reviewed and the issue resolved.

If payment is confirmed and Freedom9 is permanently unable to provide the purchased material due to an error on its part, the case will be handled appropriately.

This may include restoring access, providing an alternative solution, or issuing a refund where required by applicable law.

8. Results From Using Materials

Freedom9 does not guarantee any specific personal, professional, financial, educational, or health-related result from purchasing or subscribing to any material.

Results depend on multiple factors, including the client’s application of the content, circumstances, experience, decisions, and level of commitment.

Failure to achieve an expected result does not entitle the client to a refund unless an explicit written guarantee has been published on the relevant product page.

9. Personal Use of Materials

Purchasing a material grants the client a limited and personal right to use it in accordance with the applicable terms.

Without prior written permission from Freedom9, the client may not:

• Share account login details with other people

• Resell the material or subscription

• Copy or distribute the content

• Publish the material in whole or in part

• Record and republish the content

• Use the content to create competing or derivative materials

Freedom9 may suspend or terminate a client’s access if misuse of the material is confirmed.

Such suspension or termination does not entitle the client to a refund.

10. Payment Disputes

Before submitting a bank dispute or chargeback request, clients are encouraged to contact the Freedom9 team to explain the issue and allow an opportunity to resolve it.

This does not prevent the client from exercising any rights available under applicable law or through their bank or payment provider.

Freedom9 retains records related to payments, account access, and access to purchased materials.

These records may be provided to banks or payment processors when reviewing a dispute related to a purchase.

11. Acceptance of This Policy

By completing a payment, the client acknowledges that:

• They have read the description of the material before purchasing

• They have confirmed that they selected the correct material

• They have reviewed the price and delivery method

• They understand the digital nature of the material

• They understand and agree that the purchase is final and non-refundable, except where applicable law requires otherwise

• They accept responsibility for the purchasing decision and for the accuracy of the information they provide

12. Changes to This Policy

Freedom9 may update this policy when necessary to reflect changes in services, payment methods, or legal requirements.

Any update will take effect from the date it is published on the website.

Changes will not apply retroactively to previous purchases unless required by applicable law.

13. Contact

For questions regarding a payment or problems accessing purchased material, please contact Freedom9 and include:

• The order number

• The email address used for the purchase

• Proof of payment

• A clear explanation of the issue

Providing this information will help us review and process the request more efficiently.